Important:

Excited to announce the launch of SystmConnect We have listened to your feedback and how you access care at the Practice and in response we have a new online triage platform from Mon 24th March 25

Online Consulting

Thank you for using the online consultation option - SystmConnect, as this allows you to access help in a timely manner and will take less time than it would take for you to phone us.

We accept medical triage requests that are split down into Children and Adults from 8am until we have reached our safe working limit for the day, Monday to Friday (excluding bank holidays), we then revert to an urgent protocol. 

We also accept request for fit notes, prescription queries, GP letter and subject access requests. 

Triage requests are made using questionnaires that we have originally created as a Practice that are bespoke to you, our patients  and we are committed to responding to you on the same day that you submit a request with further information on how we will be dealing with your request. 

Children's Online Consultation

This pathway if for children under 18 years old only

Online Consultation for Children (under 18's)

Select 'NEW CONDITION'

If a clinician thinks the next best step is an appointment in the surgery, we may send you a booking link that will enable you to book your child's appointment yourself. If you received a link, we encourage you to book your appointment as soon as possible as the links do expire. Do not worry, if you are unable to use booking links we will book the appointment instead
Adults Online Consultation

This pathway if for Adults over 18 years old. 

Online Consultation for Adults

Select 'OTHER MEDICAL REQUEST'

If a clinician thinks the next best step is an appointment in the surgery, we may send you a booking link that will enable you to book your appointment yourself. If you received a link, we encourage you to book your appointment as soon as possible as the links do expire. Do not worry, if you are unable to use booking links we will book the appointment instead

GP letter/subject access Online Request

This pathway is for requests for a GP letter or subject access request. 

Start Online Consultation

Select 'ADMIN REQUEST'

 

Fit/sick Note Request

This pathway if for fit note requests

Start Online Consultation

Select 'Admin request' fit/sick note

If you're off work sick for 7 days or less, your employer should not ask for medical evidence that you've been ill - you do not need to complete this form. Instead they can ask you to confirm that you've been ill by filling in a form when you return to work. This is called self-certification.

Prescriptions

To order your repeat prescription online you can use the NHS App

If you have a question regarding medication, you can submit your query using our online consultation Start Online Consultation  

For further information on how to order medication, nominating a local pharmacy and how your local pharmacy can help you please visit our Prescriptions page. 

 

Pharmacy First

Pharmacy First

Have you thought about Pharmacy First? No GP appointment required and treatments such as antibiotics are available from the Pharmacist. 

Speak to your pharmacist if you have:

- Sinusitis (adults and children aged 12 years and over) 

- Sore throat (adults and children 5 years and over) 

- Earache (children aged 1 year to 17 years) 

- Infected insect bite (adults and children aged 1 year and over) 

- Impetigo (adults and children aged 1 year and over)

- Shingles (adults aged 18 years and over) 

- Urinary Tract Infection (women, aged 16 to 64) 

Physiotherapy - Self Refer

Did you know you can self refer to Physiotherapy without seeing a GP first? 

Physios are great at assessing, diagnosis and treating most musculoskeletal complaints.

Just click this link to take you to an online referral form: 

Self Referral to Physiotherapy

Who Might You See at Pathfields Medical Group?

We are lucky to have a diverse team of Healthcare Professionals who work alongside out GP's to make sure you get the care you need. 

Here is a quick guide to the different team members who might look after you:

Who Might You See at Pathfields Medical Group?

FAQs

What are the opening times for the Triage team?

Our Triage system will open at 0800 Monday to Friday

Can I put a GP letter request in at any time? 

Yes – the online consultation for letter and fit note are open all day, everyday 

How do I make a request for someone else? 

After completing any questionnaire, website users are prompted to record the details of who is submitting the SystmConnect request. Requests can be submitted by patients themselves, a healthcare professional or someone else on the patient’s behalf e.g. a relative 

Can I submit requests all day for medical issues?  

To protect both patients and staff, we’ll be working within safe working limits. This means there will be a set number of online forms we can accept each day. This helps ensure that everyone who contacts us receives a timely and safe response—and that our team can continue to provide high-quality care without becoming overwhelmed. If the daily limit is reached, the online form will temporarily close for the rest of the day. In that case, we ask you to try again the next working day when the form reopens at 8am. If your need is urgent and you’re unable to wait, you can still call the surgery for advice. 

What if I haven’t got a SmartPhone or internet access? 

Do not worry, our patient advisors can submit a request on your behalf.  

What happens if the appointment link doesn’t work or if I don’t have a SmartPhone? 

Do not worry, please just give us a call and one of our patient advisors will assist you with this.