Important:

Plympton Health Centre Patients from 1st November, please be advised we now use SMART Parking Monitoring, you need to register your number plate on the Tablets in reception to avoid a ticket.

Online Consulting

We accept medical consultation requests—categorised into specific clinical areas from 8am, Monday to Friday (excluding bank holidays). Once we reach our safe working limit for the day, we switch to an urgent-only access protocol.

In addition to medical requests, you can also use this service to request fit notes, prescription queries, GP letters, and subject access requests.

Our triage system uses tailored questionnaires that have been developed specifically by our practice for our patients. We are committed to reviewing your request on the same day it is submitted and will respond with further information on the next steps.

Please note: All Medication requests will be reviewed within 3 working days. 

If you are submitting a request on behalf of a child or someone you care for, please make sure to enter their details on the form so it links correctly to their patient record. You will be asked your details at the end of the form also. 

Tips:

You can log in using your NHS login or SystmOnline credentials, which will pre-fill parts of the questionnaire to save you time though this is optional.

 

Medical Consultation Requests – Adults and Children

This pathway is for all medical request (Children and Adults)  

To request help with a medical issue, please choose 'NEW CONDITION' - Start Online Consultation  

  • Our online platform opens daily at 8am and runs until we reach safe working capacity for the day. This helps us keep services safe and manageable.
  • When we are full for the day, access for some adult patients may temporarily pause once we reach capacity. The time this happens will vary depending on demand.

You can still submit a request at any time until 5pm if you fall into one of the following categories:

  • Children (under 18 years)
  • Pregnant
  • Receiving palliative care
  • Registered as housebound
  • Learning disability

From 5pm to 8am, the platform will provide signposting to other appropriate NHS services.

Our aim is to guide you to the right part of the health system, whether that’s a pharmacist, a hospital service, or our GP team, so you get the right care, from the right professional, as quickly as possible.

FAQs

What are the opening times for the Triage team?

Our Triage system will open at 0800 Monday to Friday

Can I put a GP letter request in at any time? 

Yes – the online consultation for letter and fit note are open all day, everyday 

How do I make a request for someone else? 

After completing any questionnaire, website users are prompted to record the details of who is submitting the SystmConnect request. Requests can be submitted by patients themselves, a healthcare professional or someone else on the patient’s behalf e.g. a relative 

Can I submit requests all day for medical issues?  

To protect both patients and staff, we’ll be working within safe working limits. This means there will be a set number of online forms we can accept each day. This helps ensure that everyone who contacts us receives a timely and safe response—and that our team can continue to provide high-quality care without becoming overwhelmed. If the daily limit is reached, the online form will temporarily close for the rest of the day. In that case, we ask you to try again the next working day when the form reopens at 8am. If your need is urgent and you’re unable to wait, you can still call the surgery for advice. 

What if I haven’t got a SmartPhone or internet access? 

Do not worry, our patient advisors can submit a request on your behalf.  

What happens if the appointment link doesn’t work or if I don’t have a SmartPhone? 

Do not worry, please just give us a call and one of our patient advisors will assist you with this.  

NHS APP Log In

https://access.login.nhs.uk/login