Important:

From October 6th you will need to book an appointment @ Windsor House Phlebotomy Hub at https://www.plymouthhospitals.nhs.uk/phlebotomy/, If you are unable to book online please contact 01752 433040.

Online Consulting

Thank you for using our online consultation service, SystmConnect. This platform helps you access care more efficiently and often more quickly than by calling us and helps improve our telephone access for those without digital means of contact. 

We accept medical consultation requests—categorised into specific clinical areas from 8am, Monday to Friday (excluding bank holidays). Once we reach our safe working limit for the day, we switch to an urgent-only access protocol.

In addition to medical requests, you can also use this service to request fit notes, prescription queries, GP letters, and subject access requests.

Our triage system uses tailored questionnaires that have been developed specifically by our practice for our patients. We are committed to reviewing your request on the same day it is submitted and will respond with further information on the next steps.

If you are submitting a request on behalf of a child or someone you care for, please make sure to enter their details on the form so it links correctly to their patient record. You will be asked your details at the end of the form also. 

Tips:

You can log in using your NHS login or SystmOnline credentials, which will pre-fill parts of the questionnaire to save you time though this is optional.

 

Medical Consultation Requests – Adults and Children

This pathway is for all medical request (Children and Adults)  

To request help with a medical issue, please choose 'NEW CONDITION' - Start Online Consultation  

  • Our online platform opens daily at 8am and runs until we reach safe working capacity for the day. This helps us keep services safe and manageable.
  • When we are full for the day, access for some adult patients may temporarily pause once we reach capacity. The time this happens will vary depending on demand.

You can still submit a request at any time until 5pm if you fall into one of the following categories:

  • Children (under 18 years)
  • Pregnant
  • Receiving palliative care
  • Registered as housebound
  • Learning disability

From 5pm to 8am, the platform will provide signposting to other appropriate NHS services.

Our aim is to guide you to the right part of the health system, whether that’s a pharmacist, a hospital service, or our GP team, so you get the right care, from the right professional, as quickly as possible.

GP letter/Subject Access and Admin Request

This pathway is for requests for a GP letter or subject access request. 

Start Online Consultation

Select 'OTHER ADMIN REQUEST'

For medical report requests, please email your form to d-icb.pathfieldsmedicalreports@nhs.net

Alternatively drop this into your local surgery. 

Fit/sick Note Request

This pathway if for fit note requests

Start Online Consultation

Select 'Admin request' fit/sick note

If you're off work sick for 7 days or less, your employer should not ask for medical evidence that you've been ill - you do not need to complete this form. Instead they can ask you to confirm that you've been ill by filling in a form when you return to work. This is called self-certification.

Prescriptions

To order your repeat prescription online you can use the NHS App

If you have a question regarding medication, you can submit your query using our online consultation Start Online Consultation  

For further information on how to order medication, nominating a local pharmacy and how your local pharmacy can help you please visit our Prescriptions page. 

 

Pharmacy First

Pharmacy First

Have you thought about Pharmacy First? No GP appointment required and treatments such as antibiotics are available from the Pharmacist. 

Speak to your pharmacist if you have:

- Sinusitis (adults and children aged 12 years and over) 

- Sore throat (adults and children 5 years and over) 

- Earache (children aged 1 year to 17 years) 

- Infected insect bite (adults and children aged 1 year and over) 

- Impetigo (adults and children aged 1 year and over)

- Shingles (adults aged 18 years and over) 

- Urinary Tract Infection (women, aged 16 to 64) 

Physiotherapy - Self Refer

Did you know you can self refer to Physiotherapy without seeing a GP first? 

Physios are great at assessing, diagnosis and treating most musculoskeletal complaints.

Just click this link to take you to an online referral form: 

Self Referral to Physiotherapy

Who Might You See at Pathfields Medical Group?

We are lucky to have a diverse team of Healthcare Professionals who work alongside out GP's to make sure you get the care you need. 

Here is a quick guide to the different team members who might look after you:

Who Might You See at Pathfields Medical Group?

FAQs

What are the opening times for the Triage team?

Our Triage system will open at 0800 Monday to Friday

Can I put a GP letter request in at any time? 

Yes – the online consultation for letter and fit note are open all day, everyday 

How do I make a request for someone else? 

After completing any questionnaire, website users are prompted to record the details of who is submitting the SystmConnect request. Requests can be submitted by patients themselves, a healthcare professional or someone else on the patient’s behalf e.g. a relative 

Can I submit requests all day for medical issues?  

To protect both patients and staff, we’ll be working within safe working limits. This means there will be a set number of online forms we can accept each day. This helps ensure that everyone who contacts us receives a timely and safe response—and that our team can continue to provide high-quality care without becoming overwhelmed. If the daily limit is reached, the online form will temporarily close for the rest of the day. In that case, we ask you to try again the next working day when the form reopens at 8am. If your need is urgent and you’re unable to wait, you can still call the surgery for advice. 

What if I haven’t got a SmartPhone or internet access? 

Do not worry, our patient advisors can submit a request on your behalf.  

What happens if the appointment link doesn’t work or if I don’t have a SmartPhone? 

Do not worry, please just give us a call and one of our patient advisors will assist you with this.